Repair Facility

We are one of the very early service providers of mobile phones and smart phones. Mobile support is a separate vertical in HCL Care Service, since the mobile support dynamics are different from IT services. Today we extend our services at more than 200+ locations, through network of our own and partner owned service centres.

High Level Repair Centre (L3 / L4)

We have three High Level Repair Centres strategically positioned at Noida. At this centre, we carry out component level repairs for smart phones, mobile, HCL Tablets, UPS & .This centre is ESD protected (including storage area) and equipped with state of the art repair and testing infrastructure like BGA Rework Stations, RF Testers (GSM & CDMA), temperature controlled Soldering and De-soldering Stations, Oscilloscopes, Spectrum Analyzers, Power Supplies and tools.

Through excellent floor management, repair flow processes and continuous training, we could achieve high quality repairs and better productivity. Our repair bounce rates and scrap percentages are meeting best of industry norms. We provide forward and reverse logistics support to collect defectives and return repaired units to vendor's service centres and warehouses, across the country through our logistics network and facilities.

Refurbishment

Warranty loaner and swap stocks are refurbished, so that the same can be used for warranty support at service centres. Refurbishment activity includes addressing cosmetic rework, full functional testing, restoring factory default settings through flashing, etc.

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